Need Help?

It's simple:

1. Buy your items - add what you want and complete checkout
2. Go to claim2.paradiseblox.com and enter your order details
3. Get your items in 5-10 minutes - our delivery team hand-delivers every order

First, double-check you're entering the exact order number and email from your confirmation email. If it still isn't showing up, email support@paradiseblox.com with your order number and a real person on our delivery team will sort it out.

Most orders are delivered within 5-10 minutes of claiming. A real member of our delivery team hand-delivers every order in-game, so during busy periods it may take a little longer, but you'll always get your items.

Almost always caused by your bank, not our site. Common reasons:

• Typo in card number, CVV or expiry date
• Billing address mismatch, postcode doesn't match your bank's records
• Bank security flag, banks sometimes block digital goods purchases
• Insufficient funds, not enough balance to cover the total

If everything looks correct, call your bank to authorise the transaction.

If we fail to deliver your items within 24 hours, you're eligible for an instant refund. Refunds are only available for orders that were never claimed. If your order was already delivered, we can't offer a refund. Email support@paradiseblox.com with your order number to request one.

We restock every day, so if something's out of stock, just check back the next day.

We buy in bulk and pass the savings straight on to you, so you always get the best deal.

Yes! We've fulfilled thousands of orders for players worldwide, with a real human delivery and support team behind every order. We never ask for your Roblox password, only your username. All payments use secure, encrypted providers. Safe for kids and parent-approved. ✅

No, we have not taken your money. A "pending" charge after a declined transaction is a temporary hold by your bank. Since the transaction failed on our end, it was never completed. These holds drop off automatically within 1-3 business days.

Many prepaid cards restrict digital purchases. If your card is declining, try registering it on the issuer's website with your name and address first so it passes our address verification.

Join our Discord community at discord.gg/fNCmR77GtG! You'll get access to restock alerts, exclusive giveaways, discount codes, and direct support from the team. Thousands of players are already in, come hang out! 🎮

We don't currently offer live chat. The best ways to reach us are email at support@paradiseblox.com, or our Discord server for the fastest community support.